TV Warranty Claim Process – NBC 5 Dallas-Fort Worth

NBC 5 responds to a viewer who filed a warranty claim because his new TV didn’t work properly. Read on to learn how a consumer found a solution and how her story can help you navigate manufacturer warranty claims.

Consumer TV problems resolved

Wiley’s Melody said that the image on the TV he purchased in March 2022 began to disappear from the beginning of this year. She said she connected an old TV to make sure there was no problem with the TV signal. Then she went to the store where she bought her new TV. It introduced her to the manufacturer, Sony.

Melody said she contacted the customer service number listed in her warranty information and was provided with a claim number in February. She said she asked Sony to send her the TV along with her credit card information so they could ship her another TV.

Melody said she didn’t want to do that and asked NBC 5 Responds to review the allegations.

When our team emailed Sony, we received a response from a company official saying, “Our customer service team was able to contact the customer and the issue has been resolved. The customer is also happy with the outcome.” I have heard that it has been done.”

In a note to one of the producers, Melody wrote that she had learned that Sony would be delivering and installing a new television. It would take away something old for her.

She added, “I really appreciate everything you’ve done for me through this process.”

Tips for new or new electronic devices

NBC 5 answers questions about manufacturers’ limited warranties across products and brands. If you purchase a new product and it does not work properly, please contact the store where you purchased it first. Is it within the return period?

If not, look for warranty information to find out how long your warranty lasts. Is it 1 year or 2 years? Read whether parts and labor are covered. Understand if you need to send the item to the manufacturer.

If you haven’t saved your warranty documents, you can usually track them down.

“Maybe if you search for the product name, you can download it online. In a perfect world, if you also have the serial number,” said Diane Umansky, deputy editor at Consumer Reports.

Umansky recommends sending the company a polite email with proof of purchase and a photo or short video showing the problem. This creates a written record with the company.

Next, try calling customer service. If the first person you talk to doesn’t help, ask for a supervisor. If you’re still having trouble, ask for help on the manufacturer’s social media pages, Umansky said.

“The reason this is helpful is because no one wants bad publicity, but also because many manufacturers have a separate customer service team dedicated to their social media,” Umansky said. “They’ll be pretty motivated to help you.”

If consumers get stuck and purchase an item with a credit card, they can contact their credit card company to dispute the charge, Umansky said.

If something goes wrong outside of the manufacturer’s warranty period, some credit cards come with additional protection like extended warranties.

When you purchase a new big-ticket item, you may notice a product registration card. Consumer Reports says you don’t have to use your manufacturer’s warranty, but it’s a good idea to register to receive notifications about recalls.

NBC 5 Responds is committed to investigating your concern and recovering your money. Our goal is to provide you with answers and possible solutions and solutions. Please call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form.